Last Updated: April 17, 2025

1. Introduction
Welcome to Nexus Agent AI ("we," "our," or "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy is compliant with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect
We may collect and process the following categories of personal data:

2.1 Contact Information
Full name
Email address
Phone number (optional)
Company name and position
Postal address (if applicable)

2.2 Account Information
Username
Password (stored using industry-standard encryption)
Account preferences and settings
Profile information (including profile picture if provided)

2.3 Usage Data
IP address and general location data
Browser type and version
Operating system
Device information
Pages visited and navigation patterns
Time spent on specific pages
Referral sources
Date and time of access

2.4 Communication Data
Correspondence with our support team
Feedback, comments, and questions submitted
Responses to surveys or questionnaires
Information shared during webinars or events

2.5 Technical Data
Cookies and similar tracking technologies
API tokens and authentication credentials
Log files and error reports

3. How We Use Your Data
We use your personal data for the following purposes:

3.1 Service Provision and Management
Creating and managing your account
Providing access to our AI services and features
Processing and fulfilling transactions
Delivering customer support and technical assistance

3.2 Communication
Sending service-related notifications and updates
Providing information about new features or services
Responding to inquiries and support requests
Sending newsletters and marketing communications (with consent)

3.3 Service Improvement
Analyzing usage patterns to enhance user experience
Developing new features and functionality
Testing and debugging services
Conducting research and statistical analysis

3.4 Security and Compliance
Protecting against unauthorized access and fraud
Verifying identity and account security
Detecting and preventing malicious activities
Complying with legal obligations and enforcing our terms

4. Legal Basis for Processing
Under the GDPR, we process your personal data based on one or more of the following legal grounds:

4.1 Consent

• When you explicitly agree to the processing of your data for specific purposes
• For example, when subscribing to our newsletter or opting in to marketing communications

4.2 Performance of a Contract

• When processing is necessary to fulfill our contractual obligations to you
• For example, providing our services after you create an account or purchase a subscription

4.3 Legitimate Interests

• When processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms
• For example, analyzing usage patterns to improve our services, preventing fraud, or ensuring network security

4.4 Legal Obligation

• When processing is necessary to comply with a legal or regulatory obligation
• For example, responding to lawful requests from public authorities or maintaining financial records

5. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your data with the following categories of recipients:

5.1 Service Providers
Cloud hosting providers (e.g., AWS, Google Cloud)
Analytics services (e.g., Google Analytics)
CRM and customer support platforms
Payment processors
Email and communication services

5.2 Business Partners
Integrated service providers necessary for delivering our services
API integration partners (when enabled by your account settings)

5.3 Legal Requirements
Law enforcement agencies, courts, or regulators when required by law
Professional advisors such as lawyers, auditors, and insurers

5.4 Business Transfers
In connection with a merger, acquisition, or sale of all or a portion of our assets

All third parties with whom we share data are contractually obligated to process your data in compliance with applicable data protection laws, including the GDPR.

6. International Data Transfers
Our services may involve transferring your data to countries outside the European Economic Area (EEA). When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Binding Corporate Rules
• Adequacy decisions by the European Commission

7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• For the duration of your account or subscription
• As required to comply with legal and regulatory obligations
• As necessary for legitimate business purposes, such as fraud prevention and security

When your data is no longer required, we will securely delete or anonymize it in accordance with our internal data retention policies.
8. Your Rights Under GDPR
Under the GDPR and other applicable data protection laws, you have the following rights:

8.1 Right to Access
Request a copy of the personal data we hold about you

8.2 Right to Rectification
Request correction of inaccurate or incomplete data

8.3 Right to Erasure (Right to be Forgotten)
Request deletion of your personal data under certain conditions

8.4 Right to Restriction of Processing
Request limitation of how we process your data in specific circumstances

8.5 Right to Data Portability
Receive your data in a structured, commonly used, and machine-readable format
Request transfer of your data to another controller where technically feasible

8.6 Right to Object
Object to processing based on legitimate interests or for direct marketing
Object to automated decision-making and profiling

8.7 Right to Withdraw Consent
Withdraw previously given consent at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within one month, with the possibility of extending this period by two additional months if necessary, considering the complexity and number of requests.

9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Industry-standard encryption (SSL/TLS) for data in transit
• Secure data storage with encryption at rest
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Employee training on data protection and security
• Incident response procedures

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. We use the following types of cookies:

10.1 Essential Cookies
Necessary for the website to function properly
Cannot be disabled in our systems

10.2 Analytical/Performance Cookies
Help us understand how visitors interact with our website
Collect anonymized data for statistical purposes

10.3 Functionality Cookies
Enable enhanced functionality and personalization
Remember your preferences and settings

10.4 Targeting/Advertising Cookies
Used to deliver relevant advertisements and track campaign performance
May be placed by third-party advertising partners

You can manage your cookie preferences through your browser settings. For more detailed information about the cookies we use, please refer to our Cookie Policy.

11. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete this information.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending you a notification. The latest version will always be available on our website with the effective date clearly displayed.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

13. Data Protection Officer
We have appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy. If you have questions or concerns about our data protection practices, you can contact our DPO at dpo@nexusagentai.com.

14. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our data practices, please contact us at:

Nexus Agent AI
Email: contact@nexusagentai.com

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This Privacy Policy was last updated on April 17, 2025.